Important Information for Our Visitors

When you access or use our website, we assume that you have carefully read and accepted our Terms & Conditions. If you do not agree with any part of our terms, we kindly request that you use our website thoughtfully. To use any services from Alkiswah Tours, such as booking a taxi or cab, hiring a personal guide, or using any other facility, it is necessary to agree to our Terms & Conditions.

If you are not comfortable with these terms, we sincerely apologize, but we will not be able to provide our services.

About Alkiswah Tours

Alkiswah Tours is a service-based agency providing transportation, guide and tour services for Hajj pilgrims and Umrah visitors. We offer taxi and cab bookings, shared and private transport, tour guides, and visits to different religious and historical places.

Our purpose is to provide pilgrims with a comfortable, safe, and hassle-free travel experience so that they can focus on their worship with peace of mind.

Age & Agreement Confirmation

By using our website or services, you confirm that you are at least 18 years old or that you are making the booking as a guardian or group leader. Using our services also means that you agree to our Terms & Conditions, Privacy Policy, and all related policies.

Alkiswah Tours reserves the right to update or modify these terms at any time, and by continuing to use our website, you accept and agree to these updates. Maintaining a link to our website or using our services indicates that you understand and agree to follow our terms.

Booking Cancellation

Based on the following reasons, we may cancel a booking:

• Incorrect or incomplete information was provided
• Unexpected situations or government restrictions
• Payment failure or issues

If a booking is confirmed or canceled, we will notify you by message, email, or phone call. In case of cancellation, the refund will be processed according to the refund policy provided at the time of booking.

Passenger Responsibilities

The passenger has to do what they are told. The passenger must follow all the instructions that are given to the passenger.

• Arrive on time at the designated locations.
• You need to keep your things and your valuable things safe. The passenger is, in charge of these things.
• Respect all sacred sites during the trip.
• If you do something or break the rules, the company can stop providing you with services right away. 
• The services can be terminated immediately if there is any misbehavior or violation of the rules. 
• This means that the rules are really important and you have to follow them or else the services will be stopped. 
• The company will not hesitate to terminate the services if it finds out that you have broken the rules or shown any misbehavior.
• Alkiswah Tours is not responsible for any personal injury or financial loss.
• Alkiswah Tours is not liable for natural disasters, traffic jams, or other unforeseen circumstances.

Customer Support

We are here for you all the time. If you have any questions or concerns about Alkiswah Tours, you can talk to someone from Alkiswah Tours anytime. Alkiswah Tours will do its best to fix your problem quickly.

Agreement to Terms

By using the services of Alkiswah Tours, you confirm that you have carefully read and understood the Terms & Conditions. You also agree to follow all the rules and policies mentioned, and to comply with them while using our services.